by Warren Bobrow | Oct 3, 2016 | Analysis, Performance, Pre-Employment Test Validation, Pre-Employment Testing, ROI, Skills Assessment, Talent Management, Test Validation
In validating tests, getting a hold of good individual performance data is key. But, it is also one of the more difficult parts of the process to get right. Intuitively, we all think we can judge performance well (sort of like we all think we are good interviewers). ...
by Warren Bobrow | Feb 15, 2016 | Job Analysis, Performance, Pre-Employment Test Validation, Pre-Employment Testing, Recruitment, Skills Assessment, Talent Management, Test Validation
One of my favorite personality scales to administer is Openness to New Experiences. It is one of the “Big 5” personality constructs and is supported by a great deal of research. People who score high on this scale seek new experiences and to engage in...
by Warren Bobrow | Dec 21, 2015 | Employee Engagement, Performance, Pre-Employment Test Validation, Pre-Employment Testing, Recruitment, Skills Assessment, Talent Management, Test Validation
Every generation gets over researched, and Millennials are no exception. I say over researched because it’s easy to stereotype younger workers based on this data. It’s almost like sewing on their Myers-Briggs type. Generations of workers are shaped by the culture of...
by Warren Bobrow | Sep 29, 2015 | Employee Engagement, Performance, Pre-Employment Testing, Recruitment, ROI, Skills Assessment, Talent Management
There are several approaches that companies take with their customer service: Necessary evil. This is when they figure they have to have it (by expectation or regulation). A cost of doing business. Companies take this approach when they still take orders online and...
by Warren Bobrow | Sep 22, 2015 | Pre-Employment Testing, ROI, Skills Assessment, Talent Management, Test Validation
In working with clients on developing pre-employment testing systems, I’ve heard the expression “The Customer Service Gene,” or some variant of it, dozens of times. I like it because it transmits the idea that some people have it and some do not. It casually...
by Warren Bobrow | Sep 10, 2015 | Assessment Centers, Legal Issues, Pre-Employment Testing, ROI, Skills Assessment, Talent Management, Test Validation
Nearly all judgments we make about people are subject to some bias. We carry around these mental shortcuts so that every social situation doesn’t have to consist of obtaining all new information. I will leave to the evolutionary biologists to fill in the details as to...
