The Challenge in Finding Good Performance Data

by Warren Bobrow | Oct 3, 2016 | Analysis, Performance, Pre-Employment Test Validation, Pre-Employment Testing, ROI, Skills Assessment, Talent Management, Test Validation

In validating tests, getting a hold of good individual performance data is key.  But, it is also one of the more difficult parts of the process to get right. Intuitively, we all think we can judge performance well (sort of like we all think we are good interviewers). ...

How Far Will You Go to Emphasize a Culture of Customer Service?

by Warren Bobrow | Jul 25, 2016 | Employee Engagement, Pre-Employment Testing, Talent Management

I am a regular listener to the podcast of This American Life.  Recently, they had a segment on customer satisfaction and L.L. Bean’s extreme version interpreting it (“Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us...

Just Pay People for Their Work

by Warren Bobrow | Jun 6, 2016 | Legal Issues, Performance, Talent Management

There’s been much talk about the new department of labor rule that will require overtime pay for salaried employees making less than $47,476 (the current threshold is $23,660) starting December 1, 2016.  This threshold will now update every three years.  This has led...

What We Find at the Intersection of Management and Psychology

by Warren Bobrow | May 26, 2016 | Pre-Employment Test Validation, Pre-Employment Testing, Talent Management, Test Validation

There’s a figurative store where the roads of Management and Psychology cross.  The shelves up front have the new and shiny theory or practice.  More likely than not, it will join the former new and shiny ideas in the dingy back of the store.  Some are just flat out...

Really, Autonomy is NOT Overrated

by Warren Bobrow | May 10, 2016 | Employee Engagement, Performance, Recruitment, Talent Management

To use a tired cliché, they call it Show Business for a reason. Fortunately, within the last 10 years or so, the news media in Los Angeles has been covering that industry as it would any other large one in the region. So, it made a local splash when the Chairman and...

Are Employee Owners More Engaged?

by Warren Bobrow | Apr 27, 2016 | Employee Engagement, Talent Management

Among the incentives employers provide are stock incentive programs.  The thinking is simple—if someone is an owner of a company (no matter how small) they’ll act in a way that is more beneficial to the enterprise.  With startups, it’s a bit of a gamble (take less...