by Warren Bobrow | Sep 22, 2015 | Pre-Employment Testing, ROI, Skills Assessment, Talent Management, Test Validation
In working with clients on developing pre-employment testing systems, I’ve heard the expression “The Customer Service Gene,” or some variant of it, dozens of times. I like it because it transmits the idea that some people have it and some do not. It casually...
by Warren Bobrow | Sep 10, 2015 | Assessment Centers, Legal Issues, Pre-Employment Testing, ROI, Skills Assessment, Talent Management, Test Validation
Nearly all judgments we make about people are subject to some bias. We carry around these mental shortcuts so that every social situation doesn’t have to consist of obtaining all new information. I will leave to the evolutionary biologists to fill in the details as to...
by Warren Bobrow | Sep 1, 2015 | Legal Issues, Pre-Employment Test Validtion, Pre-Employment Testing, ROI, Talent Management, Test Validation
Target has had a rough time with pre-employment tests. The previously lost a case of using a clinical psychology instrument in hiring security guards. Now they have settled again with the EEOC for using tests with adverse impact. I’m very curious as to which tests...
by Warren Bobrow | Jul 9, 2014 | Legal Issues, Performance, Pre-Employment Testing, Recruitment, ROI, Talent Management
In a post a few months ago, I wrote about the city of Los Angeles selecting which applicants for their firefighter positions would move on in the process based on whether they got their applications in immediately after the opening period. This was deemed as being...
by Warren Bobrow | Jun 19, 2014 | Performance, Pre-Employment Testing, Recruitment, ROI, Talent Management
You know what would be the best way to select candidates? Have them work for you for about a year, evaluate their performance, then turn back the clock and make the right hire. However, that only happens in HR science fiction. In this post I read about how a business...
by Warren Bobrow | Jun 13, 2014 | Employee Engagement, Performance, Pre-Employment Testing, ROI, Surveys, Talent Management
The term “Big Data” really means nothing more than doing a deep analysis of the information you have. It’s “big” because we have more data than we used to have (bigger data would actually be the better term). The analytics really have more to do with being able to...
