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The Challenge in Finding Good Performance Data

by Warren Bobrow | Oct 3, 2016 | Analysis, Performance, Pre-Employment Test Validation, Pre-Employment Testing, ROI, Skills Assessment, Talent Management, Test Validation

In validating tests, getting a hold of good individual performance data is key.  But, it is also one of the more difficult parts of the process to get right. Intuitively, we all think we can judge performance well (sort of like we all think we are good interviewers). ...

How Far Will You Go to Emphasize a Culture of Customer Service?

by Warren Bobrow | Jul 25, 2016 | Employee Engagement, Pre-Employment Testing, Talent Management

I am a regular listener to the podcast of This American Life.  Recently, they had a segment on customer satisfaction and L.L. Bean’s extreme version interpreting it (“Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us...

What We Find at the Intersection of Management and Psychology

by Warren Bobrow | May 26, 2016 | Pre-Employment Test Validation, Pre-Employment Testing, Talent Management, Test Validation

There’s a figurative store where the roads of Management and Psychology cross.  The shelves up front have the new and shiny theory or practice.  More likely than not, it will join the former new and shiny ideas in the dingy back of the store.  Some are just flat out...

Blind Hiring

by Warren Bobrow | Mar 24, 2016 | Legal Issues, Pre-Employment Test Validation, Pre-Employment Testing, Recruitment, Talent Management

I wrote a few weeks ago about Intel’s drive to diversify its workforce. Regular readers know that I write about bias occasionally. It’s good that the topic makes it to the mainstream media occasionally when not related to a lawsuit. The article talks about techniques...

A Crazy Way To Test Candidates

by Warren Bobrow | Feb 26, 2016 | Job Analysis, Performance, Pre-Employment Test Validation, Pre-Employment Testing, Recruitment, Test Validation

You think you have it bad when hiring. Imagine if: All of your entry level job candidates were known to your entire industry and customers. You and all of your competitors had access to exactly the same background, pre-employment, and past performance data, outside of...

Curious About Openness

by Warren Bobrow | Feb 15, 2016 | Job Analysis, Performance, Pre-Employment Test Validation, Pre-Employment Testing, Recruitment, Skills Assessment, Talent Management, Test Validation

One of my favorite personality scales to administer is Openness to New Experiences. It is one of the “Big 5” personality constructs and is supported by a great deal of research. People who score high on this scale seek new experiences and to engage in...
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