by Warren Bobrow | Oct 27, 2015 | Employee Engagement, Performance
I wrote a few months ago about the unintended consequences of HR programs. In this case, it was the decision of a Seattle CEO to make minimum wage $70,000 at his firm. So, some time has passed. What have been the consequences in the six months since the plan was...
by Warren Bobrow | Oct 19, 2015 | 360 Feedback, Employee Engagement, Leadership, Performance, Talent Management
We often hear the best things about people at the end. Testimonials are generally saved for retirement dinners an almost every eulogy tells us about how wonderful a person was. Why is that? Are we afraid of embarrassing people? Would hearing such great things about...
by Warren Bobrow | Sep 29, 2015 | Employee Engagement, Performance, Pre-Employment Testing, Recruitment, ROI, Skills Assessment, Talent Management
There are several approaches that companies take with their customer service: Necessary evil. This is when they figure they have to have it (by expectation or regulation). A cost of doing business. Companies take this approach when they still take orders online and...
by Warren Bobrow | Aug 21, 2015 | Employee Engagement, Pre-Employment Testing, Skills Assessment, Talent Management
By now you have probably read more than enough about the NY Times article which described Amazon’s hard driving culture. This was followed by the obligatory articles/posts with employees both confirming and disagreeing with the original. Lastly, there was the...
by Warren Bobrow | Aug 3, 2015 | Employee Engagement, Performance, Talent Management
At an intellectual level we all realize that HR is part of a bigger system and we know (hope) that decisions we make have impact beyond letting people know that some administrative change is taking place. But, how much appreciation do we have for the potential far...
by Warren Bobrow | Jun 29, 2015 | Commitment, Employee Engagement, Performance, Pre-Employment Testing, Talent Management
A few years ago, I was doing consulting work for a well-known department store chain. They were doing well and were also looking to cut costs. One of the ideas was to contract out their delivery drivers. After some discussion about the numbers, I suggested that doing...
