by Warren Bobrow | Oct 19, 2015 | 360 Feedback, Employee Engagement, Leadership, Performance, Talent Management
We often hear the best things about people at the end. Testimonials are generally saved for retirement dinners an almost every eulogy tells us about how wonderful a person was. Why is that? Are we afraid of embarrassing people? Would hearing such great things about...
by Warren Bobrow | Oct 8, 2015 | Job Analysis, Legal Issues
California has prohibited gender-based wage discrimination since 1949. Courts ruled that the law applied only to exactly the same work. The state took it one step further this week by passing a law this week saying that women have a discrimination claim if there is...
by Warren Bobrow | Sep 29, 2015 | Employee Engagement, Performance, Pre-Employment Testing, Recruitment, ROI, Skills Assessment, Talent Management
There are several approaches that companies take with their customer service: Necessary evil. This is when they figure they have to have it (by expectation or regulation). A cost of doing business. Companies take this approach when they still take orders online and...
by Warren Bobrow | Sep 22, 2015 | Pre-Employment Testing, ROI, Skills Assessment, Talent Management, Test Validation
In working with clients on developing pre-employment testing systems, I’ve heard the expression “The Customer Service Gene,” or some variant of it, dozens of times. I like it because it transmits the idea that some people have it and some do not. It casually...
by Warren Bobrow | Sep 14, 2015 | Performance, Talent Management
This week we have a guest blogger, Dennis Adsit (http://ifyouwanttoscream.blogspot.com/). He is a big thinker on all things organizational and when I read this I asked him if I could post it here as well. This hasn’t been edited and you can go to the original...