by Warren Bobrow | Sep 29, 2015 | Employee Engagement, Performance, Pre-Employment Testing, Recruitment, ROI, Skills Assessment, Talent Management
There are several approaches that companies take with their customer service: Necessary evil. This is when they figure they have to have it (by expectation or regulation). A cost of doing business. Companies take this approach when they still take orders online and...
by Warren Bobrow | Mar 10, 2015 | Leadership, Performance, Pre-Employment Test Validtion, Pre-Employment Testing, Recruitment, Test Validation
One could argue that the person who has the most impact on a company’s profitability is the CEO. Given the crazy compensation that some of them get, boards of directors certainly think this is the case. A lot goes into selecting CEOs and you can’t exactly conduct a...
by Warren Bobrow | Jan 26, 2015 | Legal Issues, Pre-Employment Test Validtion, Pre-Employment Testing, Recruitment, Skills Assessment, Talent Management, Test Validation
I’ve blogged several times (here, here and here) about the City of LA’s firefighter selection process. More specifically, how factors besides the validity of the test, interviews, etc. are being used to cull applicants. Since my last post on the subject, RAND has...
by Warren Bobrow | Jan 6, 2015 | Legal Issues, Recruitment, Talent Management
One of the tricky things about being in the pre-employment testing business is dealing with adverse impact. It is true that some demographic groups tend to score better on some tests than others, which can lead to problems. Some companies decide that the best solution...
by Warren Bobrow | Jul 9, 2014 | Legal Issues, Performance, Pre-Employment Testing, Recruitment, ROI, Talent Management
In a post a few months ago, I wrote about the city of Los Angeles selecting which applicants for their firefighter positions would move on in the process based on whether they got their applications in immediately after the opening period. This was deemed as being...
by Warren Bobrow | Jun 19, 2014 | Performance, Pre-Employment Testing, Recruitment, ROI, Talent Management
You know what would be the best way to select candidates? Have them work for you for about a year, evaluate their performance, then turn back the clock and make the right hire. However, that only happens in HR science fiction. In this post I read about how a business...
