by Warren Bobrow | Sep 22, 2015 | Pre-Employment Testing, ROI, Skills Assessment, Talent Management, Test Validation
In working with clients on developing pre-employment testing systems, I’ve heard the expression “The Customer Service Gene,” or some variant of it, dozens of times. I like it because it transmits the idea that some people have it and some do not. It casually...
by Warren Bobrow | Sep 10, 2015 | Assessment Centers, Legal Issues, Pre-Employment Testing, ROI, Skills Assessment, Talent Management, Test Validation
Nearly all judgments we make about people are subject to some bias. We carry around these mental shortcuts so that every social situation doesn’t have to consist of obtaining all new information. I will leave to the evolutionary biologists to fill in the details as to...
by Warren Bobrow | Sep 1, 2015 | Legal Issues, Pre-Employment Test Validtion, Pre-Employment Testing, ROI, Talent Management, Test Validation
Target has had a rough time with pre-employment tests. The previously lost a case of using a clinical psychology instrument in hiring security guards. Now they have settled again with the EEOC for using tests with adverse impact. I’m very curious as to which tests...
by Warren Bobrow | Aug 21, 2015 | Employee Engagement, Pre-Employment Testing, Skills Assessment, Talent Management
By now you have probably read more than enough about the NY Times article which described Amazon’s hard driving culture. This was followed by the obligatory articles/posts with employees both confirming and disagreeing with the original. Lastly, there was the...
by Warren Bobrow | Jul 27, 2015 | 360 Feedback, Assessment Centers, Leadership, Performance, Pre-Employment Testing
In my experience, top performers get there through understanding their deficiencies and then doing the hard work of correcting them. Aptitude and natural talent gives some people an initial advantage, but it doesn’t last. The question then becomes, “What’s the best...
by Warren Bobrow | Jun 29, 2015 | Commitment, Employee Engagement, Performance, Pre-Employment Testing, Talent Management
A few years ago, I was doing consulting work for a well-known department store chain. They were doing well and were also looking to cut costs. One of the ideas was to contract out their delivery drivers. After some discussion about the numbers, I suggested that doing...
