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Another Step Towards Engaging Millennials

by Warren Bobrow | May 31, 2017 | Employee Engagement, Performance

When writing previously about employee engagement, I discussed how companies can encourage employees to be engaged by taking steps to connect them with the organization.  We also know that, as a group, millennials tend to look for ways to connect with their employers...

Higher Minimum Wages and Success in the Hospitality Industry

by Warren Bobrow | May 24, 2017 | Employee Engagement, Performance, Recruitment, Talent Management, Training and Development

The state of California and several of its cities have been on the forefront of raising the minimum wage.  The arguments for (people cannot live on the current minimum wage) and against (it will cost jobs because business will need to lay people off) it are familiar. ...

He Knows When You Are Working, He Knows When Are Logged Out

by Warren Bobrow | Apr 17, 2017 | Commitment, Employee Engagement, Performance, Talent Management

As long as there have been workers, management has looked for ways to manage performance.  In the case of piece work, it was mostly used to provide incentives for productivity.  As the economy became more service oriented, performance was also measured so that...

Lost Communication and the Death of Process

by Warren Bobrow | Jan 16, 2017 | Commitment, Employee Engagement, Surveys

The business world is both transient and stable.  People and priorities change, but as long as the organization is in existence it has processes that continue on.  When the information gets disseminated is becomes institutional knowledge.  We often connect this with...

CEO Accountability…Really!

by Warren Bobrow | Jan 9, 2017 | Employee Engagement, Leadership, Performance, Talent Management

I could fill up this post with examples of CEOs that got raises when the performance of the company they were running got worse.  But, that’s too depressing. Rather, here’s a story about Tim Cook and other Apple executives getting their pay cut because the company did...

How Far Will You Go to Emphasize a Culture of Customer Service?

by Warren Bobrow | Jul 25, 2016 | Employee Engagement, Pre-Employment Testing, Talent Management

I am a regular listener to the podcast of This American Life.  Recently, they had a segment on customer satisfaction and L.L. Bean’s extreme version interpreting it (“Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us...
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