by Warren Bobrow | Oct 30, 2014 | Pre-Employment Test Validtion, Pre-Employment Testing
I wanted to wait until the furor (well, within I/O psychology circles) over the Wall St. Journal article on personality testing died down a bit before commenting on it. Articles in the popular press on HR and industrial psychology topics are always have a bit of “they...
by Warren Bobrow | Oct 22, 2014 | Employee Engagement, Pre-Employment Testing, Training and Development
We read plenty about cultures of service. Whenever we purchase a product or visit an establishment, we have an expectation of service, which is usually correlated with how much we are paying for it. However, good customer service is more than call center...
by Warren Bobrow | Oct 7, 2014 | Legal Issues, Pre-Employment Test Validtion, Pre-Employment Testing, Skills Assessment, Talent Management
I’ve written before (here and here) on the LA Fire Department’s struggles in implementing a valid and fair way to hire firefighters. They started with a poorly conceived random system that favored those with inside knowledge to cull the applicant pool. Then the...
