Enhancing skills is critical to talent management. Whether you have a need to increase existing skills or your company is facing new challenges, All About Performance designs, tailors, and delivers a variety of training courses to meet your business needs such as:

• Needs Analysis
• Internal Consulting
• Conducting Effective Behavioral Interviews
• Critical Thinking
• Problem Solving
• Return-on-Investment (ROI) of Training Initiatives
• Running Effective Meetings
• Supervisory/Management Skills such as:
  • Communication
  • Coaching
  • Performance Management
• Team Facilitation
• Train-the-Trainer

When combined with our selection systems and productivity/quality enhancing services, these training programs complement a human resources strategy that includes hiring the best people and creating a productive work environment. Training ensures that employees have the skills they need to be successful and to contribute to the organization’s goals and objectives. We also offer one-on-one coaching if an employee needs some extra guidance or support to follow through on a development plan.

We also provide specific skill development programs for call centers, including:

ServiceMentor™ an interactive learning program that allows inbound customer service representatives to learn the critical skills in providing World Class Service.

SalesMentor™ an interactive learning program that allows inbound sales representatives to learn the critical skills that lead to more satisfied customers and increased sales.

Training Needs Analysis

Before beginning a training and development initiative, we conduct a needs analysis to identify specific areas to be addressed so that our clients can target their efforts in order to realize a high ROI. We use surveys, focus groups, and/or interviews to identify which skills are needed to make your workforce successful. We concentrate on making sure the training we suggest supports your organization’s long and short-term strategic goals.

We can also work with your training department to tie our recommendations to the existing curriculum so there is some continuity and internal support for the initiatives.

For related articles, search the blog (allaboutperformance.biz/blog).

For more information about our training and development and needs analysis services, contact Warren Bobrow at 310 670-4175.