Enhancing skills is critical to talent management. Whether you have a need to increase existing skills or your company is facing new challenges, All About Performance designs, tailors, and delivers a variety of training courses to meet your business needs such as:
- Needs Analysis
- Internal Consulting
- Conducting Effective Behavioral Interviews
- Critical Thinking
- Problem Solving
- Return-on-Investment (ROI) of Training Initiatives
- Running Effective Meetings
- Supervisory/Management Skills such as:
- Performance Management
- Team Facilitation
When combined with our selection systems and productivity/quality enhancing services, these training programs complement a human resources strategy that includes hiring the best people and creating a productive work environment. Training ensures that employees have the skills they need to be successful and to contribute to the organization’s goals and objectives. We also offer one-on-one coaching if an employee needs some extra guidance or support to follow through on a development plan.
We also provide specific skill development programs for call centers, including:
ServiceMentor™ an interactive learning program that allows inbound customer service representatives to learn the critical skills in providing World Class Service.
SalesMentor™ an interactive learning program that allows inbound sales representatives to learn the critical skills that lead to more satisfied customers and increased sales.
Training Needs Analysis
Before beginning a training and development initiative, we conduct a needs analysis to identify specific areas to be addressed so that our clients can target their efforts in order to realize a high ROI. We use surveys, focus groups, and/or interviews to identify which skills are needed to make your workforce successful. We concentrate on making sure the training we suggest supports your organization’s long and short-term strategic goals.
We can also work with your training department to tie our recommendations to the existing curriculum so there is some continuity and internal support for the initiatives.
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For more information about our training and development and needs analysis services, contact Warren Bobrow at 310 670-4175.