I wrote a couple of months ago about how McDonald’s is changing the cognitive requirements of some of its jobs by adding channels for customers to order food. I argued that such a development should get them thinking about who they hire and how they train new employees. If you have recently wandered into one […]

As the economy adds new jobs, some sectors are having a problem finding enough workers for them, including construction. This is regardless of the pay and benefits associated with the jobs. However, the same is true in other blue-collar sectors. This is not a shock to those of you who have been trying to hire […]

Over the weekend I had a chance to go through an escape room (not as scary as it sounds). An escape room is a physical adventure game in which players solve a series of puzzles and riddles using clues, hints, and strategy to complete the objectives. This one was setup so that the team (there […]

I am not sure that any HR futurist can tell us how many jobs will be displaced by automation over the next 5, 10, or 20 years. The answer is clearly more than zero. The latest example of this can be read here. The theme of the article is, “Really, a formula can make predictions […]

During the 4th of July holiday, I was binge watching an Australian cooking competition show with my family. It was pretty mindless and entertaining stuff. The gist of each episode was that contestants competed in a theme-based challenge. One was selected as the best for the day. Two others were deemed the poorest performers and […]

Lower unemployment rates mean that many industries, including hospitality, need ways to attract and retain more talent. Higher minimum wage laws in many states and cities have likely encouraged people to stay in jobs they may have previously left. But, what about using automation to get them to stay? The typical assumption is that automation […]

At some point, all of us are in a meeting where a discussion breaks out over whether a particular business initiative should be implemented. Someone will say, “I heard about it on a podcast/TedTalk,” or “A friend of mine at XYZ company did it and it worked for them,” or something similar. The question then […]

We are in an era where many businesses feel that they must project an image of social responsibility. This may be driven by management’s true desire to be a force of good, a competitive advantage, or as a way to attract millennial job candidates. Being perceived as being on the “wrong” side of an issue […]

So, in the same week that Tesla says that lack of people is a problem in their business (too many robots!), Starbucks comes to the conclusion that people are biased and are hurting its business, everyone gets training. So, which one is right? Let’s start with Tesla. Their statement is not as much about how […]

One purpose of technology is to make labor more efficient. This was not news to the inventor of the first wheel or the latest and fastest micro-chip. Western society has been pretty comfortable with this because it really makes things go faster and has eliminated some very physically demanding jobs. Of course, tech also creates […]

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