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Does There Have to be One Boss?
It always sounds great to say, “Y’know, we are all on the same team. We don’t need a hierarchy. We can make decisions together.” But, for how long does that really work? This article tells an interesting tale about a start-up and how the two founders tried to run...
Make Fish Want to Come to Your Pond
One of the tricky things about being in the pre-employment testing business is dealing with adverse impact. It is true that some demographic groups tend to score better on some tests than others, which can lead to problems. Some companies decide that the best solution...
Make Fish Want to Come to Your Pond
One of the tricky things about being in the pre-employment testing business is dealing with adverse impact. It is true that some demographic groups tend to score better on some tests than others, which can lead to problems. Some companies decide that the best solution...
How Much of the Cow do you Have to Buy First?
In June I commented on an NY Times interview with a small business owner about giving prospective employees job tryouts (essentially paid internships) before bringing them on full-time. Recently, another article appeared covering most of the same ground, though in a...
Tips on Selecting Better Leaders
Not a blog post, but here's a link to a webcast on identifying future leaders using pre-employment testing, assessment centers, and other methods.
Personality Testing and the ADA
I wanted to wait until the furor (well, within I/O psychology circles) over the Wall St. Journal article on personality testing died down a bit before commenting on it. Articles in the popular press on HR and industrial psychology topics are always have a bit of “they...
Implementing a Wide-Scale Culture of Service
We read plenty about cultures of service. Whenever we purchase a product or visit an establishment, we have an expectation of service, which is usually correlated with how much we are paying for it. However, good customer service is more than call center...
Unintended, But Predictable Consequences
I’ve written before (here and here) on the LA Fire Department’s struggles in implementing a valid and fair way to hire firefighters. They started with a poorly conceived random system that favored those with inside knowledge to cull the applicant pool. Then the...
ADA and Emotional Intelligence
Welcome back! Yes, the blog has been on hiatus. Some was vacation, but the last several weeks have been spent on a website upgrade. I hope that after you read this week’s entry you’ll take some time to check out the rest of the site (www.allaboutperformance.biz). I’m...
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Heading Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has...
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