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How Far Will You Go to Emphasize a Culture of Customer Service?

by Warren Bobrow | Jul 25, 2016 | Employee Engagement, Pre-Employment Testing, Talent Management

I am a regular listener to the podcast of This American Life.  Recently, they had a segment on customer satisfaction and L.L. Bean’s extreme version interpreting it (“Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us...

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