by Warren Bobrow | Jan 20, 2014 | Employee Engagement, Leadership, Performance, Training and Development
The term “corporate culture” has given way to “employee engagement” in describing the atmosphere in an organization. It is one jargon change that I do not mind. If you can link engagement to behavior, then it is a valuable construct. However, organizations do have...
by Warren Bobrow | Jan 13, 2014 | Employee Engagement, Performance
Today’s guest post is from Dennis Adsit (@DennisAtKombea), a fellow industrial psychologist and an expert in call center processes. Even if you don’t support a contact center, you will appreciate the article’s themes of how errors and poor service get baked into how...
by Warren Bobrow | Jan 7, 2014 | Leadership, Performance, Pre-Employment Testing, Talent Management
There are as many measures of leadership success as there are theories of leadership: Follower satisfaction, lower turnover, higher productivity, etc. However, at the end of the day, successful leadership is one component to a successful organization. So, what’s a...
