by Warren Bobrow | Jan 28, 2014 | Legal Issues, Performance, Pre-Employment Testing, Talent Management, Test Validation
Economists are really taking a liking to human resources. Perhaps this is an off-shoot of psychologists winning Nobel prizes in economics so they are moving into our turf. Or, maybe it is because they love large data sets and technology has made them aware that...
by Warren Bobrow | Jan 20, 2014 | Employee Engagement, Leadership, Performance, Training and Development
The term “corporate culture” has given way to “employee engagement” in describing the atmosphere in an organization. It is one jargon change that I do not mind. If you can link engagement to behavior, then it is a valuable construct. However, organizations do have...
by Warren Bobrow | Jan 13, 2014 | Employee Engagement, Performance
Today’s guest post is from Dennis Adsit (@DennisAtKombea), a fellow industrial psychologist and an expert in call center processes. Even if you don’t support a contact center, you will appreciate the article’s themes of how errors and poor service get baked into how...
by Warren Bobrow | Jan 7, 2014 | Leadership, Performance, Pre-Employment Testing, Talent Management
There are as many measures of leadership success as there are theories of leadership: Follower satisfaction, lower turnover, higher productivity, etc. However, at the end of the day, successful leadership is one component to a successful organization. So, what’s a...